Privacy policy

Zaralivia respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit zaralivia.com, purchase our indoor or outdoor furniture, or contact customer support.

We primarily serve customers throughout the United States. Additional privacy rights may apply depending on your location and applicable law.

1. Information We Collect

Depending on how you use our website, we may collect:

  • Contact Information: Name, email address, telephone number, billing address, and shipping address.
  • Order Information: Products purchased, order numbers, transaction references, payment status, delivery details, and return or refund records.
  • Customer Service Information: Messages, inquiries, complaints, feedback, and attachments you provide.
  • Technical Information: IP address, browser type, device information, pages visited, and website usage data, where collected.
  • Preferences: Marketing choices, cookie settings, consent records, and privacy requests.

We may also receive relevant information from payment processors, shipping providers, and other service providers to fulfill orders and provide requested services.

2. How We Use Information

We may use personal information to:

  • Process orders, payments, shipping, cancellations, returns, and refunds.
  • Respond to inquiries and provide customer support.
  • Operate, maintain, and improve our website.
  • Protect website security and prevent fraud.
  • Send marketing communications where permitted by law.
  • Comply with legal obligations and resolve disputes.

Where applicable law requires consent or another specific legal basis, we will comply with those requirements.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, analyze website performance, or support advertising.

  • Necessary Cookies: Support shopping carts, checkout, security, and essential website functions.
  • Functional Cookies: Remember preferences and support optional features.
  • Analytics Cookies: Help understand website traffic and performance.
  • Advertising Cookies: Where used, help measure advertising effectiveness or personalize advertisements.

Where required by law, we will obtain consent before activating non-essential cookies. You may manage your preferences through available cookie settings or your browser.

We do not treat continued browsing alone as consent to optional cookies or advertising technologies. Actual cookies, providers, purposes, and retention periods will reflect the technologies used on our website.

4. How We Share Information

We may share personal information, where necessary and legally permitted, with:

  • Payment processors to complete transactions.
  • Shipping providers to deliver orders.
  • Website hosting, security, and technical service providers.
  • Customer service and communications providers.
  • Analytics or advertising providers, where used.
  • Professional advisers, authorities, or business transaction participants where legally permitted or required.

We require service providers processing information on our behalf to follow applicable contractual and legal requirements.

We do not sell customer contact details. Any other sale, sharing, or use of personal information for targeted advertising will be handled according to our actual practices and applicable law, including any required notices and opt-out rights.

5. Data Retention and Security

We retain personal information only as long as reasonably necessary for order fulfillment, customer support, legal compliance, fraud prevention, and dispute resolution.

Retention periods vary according to the information involved and applicable legal requirements. When information is no longer needed, we will delete, de-identify, or otherwise handle it as required by law.

We use reasonable technical, organizational, and administrative safeguards to protect personal information. However, no electronic storage or transmission method can be guaranteed completely secure.

If a data breach occurs, we will respond and provide notifications as required by applicable law.

6. International Data Transfers

Depending on our service providers and business operations, personal information may be processed or stored outside your country of residence.

Where applicable law requires safeguards for international transfers, we will implement the required measures.

7. Your Privacy Rights

Your rights depend on your location and applicable law.

Depending on the law that applies, you may have the right to:

  • Access or obtain a copy of your personal information.
  • Request correction or deletion.
  • Opt out of certain sales, sharing, or targeted advertising.
  • Appeal a denied privacy request where required by law.
  • Exercise additional rights under applicable privacy legislation.

If the GDPR applies to your personal data, you may also have rights to restrict processing, request data portability, object to certain processing, withdraw consent, and lodge a complaint with a competent supervisory authority.

To submit a privacy request, email assist@zaralivia.com or call +1 (414) 442-7891. We may request reasonable identity verification where permitted or required by law.

We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising your privacy rights.

8. Marketing Communications

We may send promotional emails where permitted by law. You can unsubscribe using the instructions in the email or contact assist@zaralivia.com.

Unsubscribing from marketing does not prevent essential transactional messages, such as order confirmations, delivery updates, or customer support communications.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 in violation of applicable law. If we become aware of such collection, we will take appropriate steps in accordance with applicable law.

10. Third-Party Websites

Our website may link to third-party websites or services. We do not control their privacy practices, and their own privacy policies apply to information they collect directly.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, or legal requirements. We will update the date above and provide additional notice or obtain consent where required by law.

12. Contact Us

Zaralivia

Website: https://zaralivia.com

Email: assist@zaralivia.com

Phone: +1 (414) 442-7891

Mailing Address:

4481 N 45th St
Milwaukee, WI 53218
United States

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM

For privacy questions or requests, please contact us using the details above. We will handle your request in accordance with applicable law.

Thank you for trusting Zaralivia.