Refund policy

At Zaralivia, we want you to shop with confidence. This policy explains our cancellation, return, refund, and complaint procedures for indoor and outdoor furniture. We ship throughout the United States. Consumer rights required by applicable law always take precedence over this policy.

1. Order Cancellation

You may request cancellation before your order ships. If cancellation is possible, we will cancel the order and issue a full refund to your original payment method without a cancellation fee.

Once an order has shipped, you may request a return after delivery, subject to this policy and applicable law.

2. Standard Returns

You may request a standard voluntary return within 30 days after delivery.

Items should be adequately packaged and include original accessories, hardware, and components where reasonably available. Reasonable unpacking and inspection are permitted. Items damaged through customer misuse, materially altered, or missing essential components may not qualify for standard returns, where permitted by law.

To request a return, email assist@zaralivia.com or call +1 (414) 442-7891 with your order number and item details. We will provide return instructions and confirm the return address before shipment.

3. Statutory Right of Withdrawal

Where applicable law grants a statutory withdrawal right, eligible consumers may withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, email assist@zaralivia.com or call +1 (414) 442-7891 and identify your order. Your withdrawal does not depend on our approval where the law provides otherwise.

For valid statutory withdrawals, we will refund all amounts required by law, including the original standard delivery charge. Additional costs resulting from choosing a more expensive delivery method than the least expensive standard option generally need not be refunded where applicable law permits.

We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice, subject to any lawful right to withhold the refund until the goods are returned or evidence of return shipment is provided.

Return shipping costs will be allocated according to applicable law and any required prior disclosure.

4. Return Shipping and Large Furniture

For eligible items that arrive damaged, defective, or incorrect, we will cover reasonable return shipping costs where required by this policy or applicable law. No return handling fee will apply to eligible claims of this type.

For other voluntary returns, customers may be responsible for reasonable return shipping costs if disclosed in advance and legally permitted.

Because furniture can be bulky or heavy, large-item return costs depend on dimensions, weight, packaging, collection requirements, and shipping distance. Before you proceed with a large-item return, we will provide a reasonable estimated return shipping cost or available carrier quote, together with the applicable arrangements. No undisclosed return fee will be imposed.

For statutory withdrawals, shipping costs will be allocated as required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please contact assist@zaralivia.com promptly and include your order number, a description of the issue, and photographs where reasonably available.

Depending on the circumstances and applicable law, we may arrange a return and refund, repair, replacement, or another appropriate remedy. We do not offer direct exchanges as a standard service, but this does not limit any legally required remedy.

6. Refund Processing

For eligible standard returns, we will initiate refunds within 1–3 business days after receiving the returned item and completing a reasonable inspection.

For statutory withdrawals and other legally protected claims, applicable legal deadlines take priority over our standard processing period.

Refunds are generally issued to the original payment method. Your bank or payment provider may require additional time to make the funds available.

7. Legal Guarantee and Liability Period

For consumer purchases covered by applicable EU consumer law, goods are generally subject to a minimum two-year legal guarantee or liability period from delivery for lack of conformity, subject to applicable national law and any lawful exceptions.

During the applicable period, consumers may be entitled to repair, replacement, a price reduction, or a refund, depending on the circumstances and governing law.

This provision applies only where the relevant legal protections govern the transaction. Longer periods or additional rights under applicable law remain unaffected.

8. Complaints and Resolution

Please submit complaints to assist@zaralivia.com or call +1 (414) 442-7891. Include your order number, a description of the issue, and any relevant supporting information.

We aim to respond to complaints within 14 calendar days of receipt and normally complete our review and notify you of the outcome within 30 calendar days.

If a complaint cannot reasonably be resolved within 30 days, we will inform you of the reason for the delay, the current status, and the expected next steps. These service targets do not extend or replace any shorter mandatory legal deadline.

9. Exchanges

We do not offer direct product exchanges. If you want a different item, color, size, or style, you may request a return and refund if eligible and place a new order separately.

This policy does not restrict any mandatory consumer rights or remedies.

10. Contact Us

Zaralivia

Website: https://zaralivia.com

Email: assist@zaralivia.com

Phone: +1 (414) 442-7891

Mailing Address:

4481 N 45th St
Milwaukee, WI 53218
United States

Customer Support Hours: Monday through Friday, 9:00 AM–6:00 PM

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded or restricted. Where mandatory law conflicts with this policy, the applicable law prevails.

Thank you for shopping with Zaralivia.