Shipping policy
This Shipping Policy explains how Zaralivia processes, ships, and delivers orders placed at zaralivia.com.
1. Shipping Destinations
We ship to eligible addresses throughout the United States. Delivery availability may vary depending on the destination, item size, weight, and carrier service. Certain remote or specialized addresses may have restrictions.
Please contact us before ordering if you are unsure whether your address is eligible for delivery.
2. Shipping Costs
Our standard shipping charges are based on the order subtotal:
- Orders below €99.99: €10.99 shipping fee.
- Orders of €99.99 or more: Free standard shipping.
Orders totaling exactly €99.99 qualify for free shipping. Applicable shipping charges will be displayed at checkout before you complete your purchase.
3. Order Processing Time
Our standard processing time is 1–3 business days. Processing time is separate from shipping transit time and begins when your order enters our processing workflow.
Orders placed before 6:00 PM on a business day generally enter processing that day. Orders placed after 6:00 PM, on weekends, or on holidays generally enter processing on the next business day.
Processing may take longer if order information requires verification or an unexpected fulfillment issue occurs.
4. Shipping Methods and Delivery Time
Depending on the order and destination, shipments may be handled by DHL, UPS, FedEx, or another suitable carrier.
Our estimated transit time is 5–10 business days after shipment. Including processing, the typical estimated timeline is approximately 6–13 business days.
These are estimates, not guaranteed delivery dates. Delays may occur due to weather, holidays, carrier operations, destination restrictions, or other transportation conditions.
If your order is delayed beyond the estimated timeframe, contact us for assistance.
5. Taxes and Customs
Applicable taxes and other charges will be displayed or handled according to the transaction, destination, and applicable law.
Where customs formalities apply, arrangements will depend on the shipment and the relevant logistics terms. Unless expressly stated at checkout or otherwise required by law, do not assume that every possible customs duty, import tax, or other charge is prepaid.
If you receive an unexpected shipping or customs charge, please contact us before making a duplicate payment, where reasonably possible.
6. Order Tracking
Once your order ships, we will provide tracking information by email where available. Carrier tracking updates may take time to appear.
If tracking is unavailable, has not updated for an extended period, or indicates a delivery problem, please contact our customer support team.
7. Damaged, Lost, or Undelivered Shipments
If your order arrives damaged, appears lost, or is marked as delivered but has not been received, please contact us promptly.
To help us investigate, provide your order number, a description of the issue, and photographs of the product or packaging where reasonably available. Please retain the item and packaging where practical until we provide further instructions.
We will review the available order and carrier information and help determine the appropriate next steps under our Returns & Refunds Policy and applicable law. Photographs or prompt reporting will not limit any rights you have under applicable law.
8. Address Changes and Order Cancellations
Address changes: Contact us as soon as possible if your shipping address needs correction. Changes depend on the order's processing status and carrier capabilities and cannot be guaranteed after shipment.
Before shipment: You may request cancellation by contacting us. Eligible unshipped orders will be canceled and refunded in full to the original payment method without a cancellation fee.
After shipment: Direct cancellation may no longer be possible. You may request a return after delivery in accordance with our Returns & Refunds Policy and applicable law.
Nothing in this section limits any mandatory consumer rights.
9. Delivery Information and Disputes
Please ensure your shipping address and contact details are accurate when placing an order.
If an address error, delivery discrepancy, or disputed delivery occurs, we will review the available order and carrier records and assess the circumstances individually. A tracking status or address discrepancy alone will not automatically determine responsibility.
We will handle shipping-related remedies in accordance with our Returns & Refunds Policy and applicable law.
10. Contact Us
For questions about shipping costs, processing, tracking, or delivery issues, please contact us:
Zaralivia
Website: https://zaralivia.com
Email: assist@zaralivia.com
Phone: +1 (414) 442-7891
Mailing Address:
4481 N 45th St
Milwaukee, WI 53218
United States
Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM.
For order-related inquiries, please include your order number where appropriate.
Thank you for shopping with Zaralivia.