Cancellation Policy
At Zaralivia, we understand that plans can change. This policy explains how to cancel orders placed through zaralivia.com for indoor and outdoor furniture.
1. Cancellation Eligibility
Orders Not Yet Shipped
You may request cancellation before your order ships. Eligible unshipped orders can be canceled without a cancellation fee and refunded in accordance with our Returns & Refunds Policy and applicable law.
Even if processing has begun, please contact us as soon as possible. We will check the order status and handle eligible requests promptly.
Orders Already Shipped
Once an order has shipped, it generally cannot be canceled through our standard cancellation process. If the order is already in transit, we cannot guarantee that the shipment can be stopped or recalled.
After delivery, you may request a return and refund under our Returns & Refunds Policy and applicable law.
Nothing in this policy limits any mandatory cancellation, withdrawal, or refund rights.
2. How to Request a Cancellation
Please contact us as soon as possible using one of the following methods:
- Email: assist@zaralivia.com
- Phone: +1 (414) 442-7891
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM.
To help us locate your order, please provide your order number, the name used at checkout, your order email address, and a clear cancellation request.
We will verify the order status and notify you of the outcome. If the order has not shipped and qualifies for cancellation, we will cancel it and arrange the applicable refund.
For your security, do not send your full payment card number, card security code, or account password by email.
3. Refunds for Canceled Orders
Eligible refunds will generally be issued to the original payment method, in accordance with our Returns & Refunds Policy and applicable law.
Once the cancellation is confirmed, we will arrange the refund within the applicable required timeframe. Your bank, card issuer, or payment provider may need additional time to post the funds to your account.
Cancellation confirmation does not necessarily mean the refund has already appeared in your account. We will not substitute store credit or a gift card for a monetary refund without your consent or another valid legal basis.
4. Orders With Delivery or Product Issues
If your order has already shipped, or if the delivered furniture is damaged, incorrect, or missing, please contact us for assistance.
We will review the available order and delivery information and explain the appropriate next steps under our Returns & Refunds Policy and applicable law. Nothing in this policy prevents you from seeking a refund or other remedy to which you are legally entitled.
5. Important Information
- Submit cancellation requests as early as possible.
- Cancellation of an unshipped order is free when eligible under this policy.
- A shipment that has already left our fulfillment process may not be stoppable.
- This policy should be read together with our Shipping Policy and Returns & Refunds Policy.
- Applicable mandatory consumer rights take precedence over any conflicting provision of this policy.
6. Contact Us
Zaralivia
Website: https://zaralivia.com
Email: assist@zaralivia.com
Phone: +1 (414) 442-7891
Address:
4481 N 45th St
Milwaukee, WI 53218
United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM.
For order-related inquiries, please include your order number where appropriate.